Refund policy

Refund Policy

Golden Hearts Club stands behind the quality of every item we sell. Each product is made-to-order and fulfilled individually, which allows us to maintain consistent quality and reduce waste. Because of this production method, we do not accept general returns or exchanges for size, color, or buyer’s remorse.

We will gladly replace an item if it arrives damaged, misprinted, or defective.

Eligibility for Replacement

To approve a replacement, the issue must fall under one of the following:

• Item arrived damaged
• Incorrect item received
• Printing error or defect
• Item was lost in transit

A claim must be submitted within 7 days of delivery with clear photos showing the issue.

Non-Returnable Items

• Wrong size ordered
• Wrong color ordered
• Change of mind
• Normal wear and tear

Because each item is produced specifically for your order, we cannot resell returned apparel.

Order Changes & Cancellations

Orders cannot be canceled or changed once production has begun (typically within a few hours after purchase).

Lost Packages

If tracking shows "delivered" but the item is missing, please contact the carrier. If the carrier confirms a delivery error, we will assist you in filing a claim.

How to Start a Claim

Email: support@shopgoldenheartsclub.com

Include:

• Order number
• Photos of the issue
• Description of the problem

We will respond within 24–48 hours.